Protection of personal data
During your visit to MyBestie.gr and in order to make a reservation for any of our services and ensure communication with you about our services, you may be asked to provide personal information (name, phone, city, email, etc.). Any personal data you provide anywhere on our site is solely for the operation of the corresponding service and cannot be used by any third party in compliance with the GDPR, Law 4624/2019, and all related provisions.
Our online platform operates in accordance with applicable EU and Greek laws, securely retaining your personal data for as long as you are registered.
The personal data you provide on our platform is used exclusively for the support, promotion, and execution of the transactional relationship. The stored data may be disclosed to the competent judicial, police, and other administrative authorities upon their legal request and in accordance with the applicable legislative provisions. Any personal data you provide on the platform (through the use of cookies) is solely for the operation of the corresponding service and cannot be used by any third party without compliance with GDPR and Law 4624/2019.
a) Information we request from you
Every visitor can browse the platform without providing any personal information.
We will need personal data (such as your email) only when you become a member.
The necessary information for each transaction includes your full name, a mobile phone number, address (street, city, postal code). Additionally, some optional information (such as a landline number) may be requested.
In summary, we only ask for the information needed for you to enjoy a unique experience, ensure the completion of the services you choose, and secure payment for the services.
b) Purpose of processing your personal data
We process your personal data to provide our services to you securely and to improve your needs. Specifically, they help us in the daily operation of our services, better promotion of our services, informing you about new services added to our platform and your response to them, and applying better marketing practices, provided you agree.
c) How we process your personal data
Our platform is built on the trust of our users. To establish the confidentiality of the information you provide, we implement all the necessary technical and organizational measures:
- We collect only the personal data needed to better understand your needs.
- We do not disclose your personal data to any external entity or third party without your consent unless required by law or court order and after notifying you.
- We keep our records with your personal data updated as long as you are a member.
- We have strict security measures to prevent unauthorized access and leakage of your personal data.
- The platform staff strictly adheres to confidentiality rules.
- If you wish to delete your personal data, you can inform us via email at info@mybestie.gr.
d) Legal basis for processing
According to the GDPR, processing can be based on the following legal bases:
- Fulfilling our contractual relationship.
- Compliance with a legal or regulatory obligation.
- Your consent, such as for sending newsletters.
- Legitimate interests of our company, such as direct marketing, fraud prevention, network and information security.
e) Disclosure of your personal data
Protecting your personal data is our primary concern. Therefore, any disclosure to third parties (except those involved in the contract) occurs only with your explicit consent unless required by law or court order.
f) Retention period of your data
We retain your personal data for as long as needed to serve your needs. The criteria we use to determine the retention period include:
- When purchasing services, we retain your personal data for the duration of our contractual relationship.
- When you contact us with a query, we retain your personal data for the time required to process your query.
- When creating an account, we retain your personal data until you request its deletion.
- When you consent to direct marketing communications, we retain your personal data until you unsubscribe or request deletion. If you wish to delete your personal data, you can inform us via email at info@mybestie.gr.
- When cookies are installed on your computer, refer to the cookies section.
- We may retain some personal data for litigation purposes or for statistical or historical purposes.
When we no longer need to use your personal data, we delete them from our records or anonymize them so you cannot be identified.
g) User and pet sitter photos
Personal data includes user, pet sitter, and pet photos. The site shares user animal photos with other Users, visitors, and the public. You agree that the platform has the right to publish these photos on its website and social media (Facebook, Instagram, Pinterest, etc.).
h) Use of cookies
The platform can use cookies as part of facilitating and operating services through its website. Cookies are small files sent and stored on the user's computer, allowing websites like MyBestie to function smoothly, collect user choices, recognize frequent users, facilitate their access, and collect data to improve site content. Cookies do not damage users' computers or files. We use cookies to provide information and services and present advertising and educational content relevant to your interests and needs. You should note that cookies are necessary for the proper and smooth operation of the website.
Third-party vendors, including Google, may display platform ads on websites on the internet and use cookies to inform, optimize, and serve ads based on the user's previous visit to the website. You can choose to opt out of such use of cookies by Google. You can also set your browser to notify you before receiving a cookie and decide to accept or reject it. In this case, note that you may not be able to utilize all the site's features.
We reserve the right to change this cookie policy at any time. Any changes will be effective when the revised cookie policy is available on our website.
Third-party advertisers and other businesses we work with may use their own cookies to collect information about your activities on our site. We do not control these cookies.
Transaction privacy
Confidentiality is considered self-evident. The same basic principles that govern traditional transactions apply to our platform. All information transmitted by the user/member to the platform is confidential, and the platform has taken all necessary measures to use them only to the extent necessary for the provided services and not for future use.
